Refund policy

Halara Return & Refund Policy

We want you to love your Halara order. Every purchase is backed by our 60-Day Money-Back Guarantee.

Returns

You have 60 days from the delivery date to request a return for a full refund. Items must be unworn, unwashed, with tags attached, and in original packaging.

How to Start a Return

Email hellohalara@gmail.com with your order number and reason for the return. Once approved, we'll send return instructions and the return address. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll notify you if your refund is approved. If approved, it's issued to your original payment method within 5–10 business days.

Exchanges

For a different size or color, contact hellohalara@gmail.com, subject to availability.

Non-Returnable Items

Final sale items
Gift cards
Intimate items, for hygiene reasons

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact hellohalara@gmail.com within 7 days of delivery with photos and your order number for a replacement or refund.